24-hour GVA Alarm Centers
GVA Moscow
GVA Moscow is the main Alarm Center of the Global Voyager Assistance group. The Center is responsible for provision of services both on the territory of Russia and CIS as well as for Russians travelling outside of the country.
Depending on a season GVA Moscow Alarm Center employs a staff of 65-80 multilingual assistance, claims handling and medical specialists, including ICU doctors. 15-20 coordinators are working per shift. GVA Moscow OPS department has 3 duty senior coordinators that are in charge for supervising cases, case analysis, as well as on-going training of operations staff.
The staff has an extensive multi-year experience in assistance and in arrangements of medical evacuations and repatriations. An air ambulance is constantly on standby to transport a patient from any location in Russia and Former Soviet Union to any destination of the world.
The GVA Alarm Center operates 24 hours a day, 7 days a week, 365 days a year. Our 25 specially trained coordinators are at least bilingual. English/Russian languages are required. A number of coordinators speak other languages like German, French, Italian, Greek, Spanish, Portuguese, Turkish, Arabic and Serbian-Croatian.
The Center is equipped with modern means of telecommunications and informational recourses and customized ‘Dolphin Solution’ software. It is stocked with portable medical equipment for medical evacuations (vacuum mattresses, oxygen, cardiomonitor) which are used by GVA ICU doctors for air medical transportations.
CALLS:
All calls are answered within 30 seconds – 2 minutes the most during the pick season.
All telephone calls are recorded with voice notification to a client.
GVA Alarm Centers outside of Russia - GVA Global Network
GVA CyprusGVA Egypt
GVA Turkey
GVA Bulgaria
GVA Montenegro
GVA Thailand
GVA Ukraine